Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from RYVORA Wellness Co. If you need to request a return, please review the information below.

30-Day Return Policy

We accept eligible return requests within 30 days after your order is delivered.

To be eligible for a return, your item must be:

● In the same condition in which you received it

● Unworn or unused

● In its original packaging

● Returned with any tags, accessories, manuals, or other items originally included

You will also need your receipt, order confirmation, or other proof of purchase.

How to Start a Return

Before sending an item back, please contact us at support@shopryvora.com with your order number and the reason for your return.

If your return is approved, we will provide return instructions and the appropriate return shipping address.

Please do not send products back without first contacting us. Items returned without prior authorization may not be accepted.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

If you received a damaged, defective, or incorrect product, please contact us at support@shopryvora.com so we can make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or you received the wrong product, contact us as soon as possible at support@shopryvora.com. Please include your order number and photographs of the item when possible.

We will review the issue and provide instructions for a replacement, return, or refund as appropriate.

Non-Returnable Items

For health, hygiene, and safety reasons, certain opened, used, or personalized products may not be eligible for return.

Gift cards are non-refundable.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Sale Items

Sale items may be returned if they otherwise meet the eligibility requirements stated in this policy, unless the product page clearly states that the item is final sale.

Exchanges

The fastest way to receive a different item is to return the original eligible item and place a new order after your return has been approved.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to appear on your account. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since we approved your refund, please contact us at support@shopryvora.com.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@shopryvora.com.

We cannot guarantee cancellation after an order has entered processing or has shipped.

Contact Us

For questions about returns or refunds, contact:

RYVORA Wellness Co.
Email: support@shopryvora.com
Website:shopryvora.com